Shipping Policy

QB Custom Apparel

Thank you for shopping with QB Custom Apparel! Because many of our products are custom-made and personalized, please review our shipping policy before placing your order.

Processing Time

Most custom orders require 3–7 business days for production before they are ready to ship.

Processing time may vary depending on the size of the order, product availability, design requirements, DTF printing, embroidery, or other customization.

Large or complex orders may require additional production time.

Shipping Time

Once your order has been completed and shipped, estimated delivery is generally 2–7 business days, depending on the shipping method and destination.

Shipping and delivery estimates begin after production is completed.

Tracking

When tracking is available, you will receive tracking information after your order has shipped.

Please allow up to 24–48 hours for tracking information to update after the carrier receives the package.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your address before submitting your order. QB Custom Apparel is not responsible for packages that are delayed, returned, or delivered incorrectly because an incorrect or incomplete address was provided by the customer.

If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or has shipped.

Delayed or Lost Packages

Once an order has been transferred to the shipping carrier, delivery times may be affected by weather, holidays, carrier delays, or other circumstances outside our control.

If your tracking information shows an unusual delay, please contact us and we will do our best to assist you.

Delivered Packages

If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location, with household members, neighbors, or your local carrier.

QB Custom Apparel is not responsible for packages that are lost or stolen after the shipping carrier confirms successful delivery.

Returned Packages

If a package is returned to us because of an incorrect address, incomplete address, refused delivery, or unsuccessful delivery attempt, additional shipping charges may apply to resend the order.

Custom & Personalized Orders

Please remember that custom apparel is produced specifically for each customer. Production time is separate from shipping time.

We recommend placing orders early if you need your items for a specific event, birthday, business launch, school event, or other deadline.

Questions About Your Shipment

If you have questions about your order or shipment, please contact QB Custom Apparel and include your name and order number so we can assist you as quickly as possible.

QB Custom Apparel
Custom Printing • DTF • Embroidery • Personalized Apparel